All rates are by the hour per technician unless stated otherwise. If there is a change to the work requested, there will be a change order issued.
Design Work: This is the charge for time spent selecting and designing the project we discussed in our consultation meetings. It would also include any drawings we prepare for an interior designer, architect or cabinet maker. Design time includes selecting products, colors and materials, product compatibility, drawings and can include custom work.
Custom Work: This is work that is unique to the customer and house. We reserve the right to ask for a retainer on these projects.
Pre-wire Work: This work is performed on site at the customer’s location during a construction remodel or while walls are opened. This usually involves installation of speaker wire, category 5e, coax, automation or phone wiring. It can include component wiring, rough in of switch plates and custom racks.
Installation and Testing: This work is performed on site at the customer’s location. This generally means delivery of equipment, un-boxing, documenting , installing speakers and Audio, video, computers, routers, making the connections, and testing that they are working on site. It does not include programming of remotes that came with equipment unless this is in the contract.
Programming: This includes writing custom code to control your unique system.
Pre-delivery Equipment Testing: This work, performed at the Sound Insights Offices, is reserved for new and unusual pieces of equipment that may require testing for compatibility with equipment not normally sold together.
Warranty Work: This is an inspection and testing of components and or wiring that have been reported to us as having failed within the first 90 days of installation. There is no charge for a correction of a failure due to Sound Insights error. If we determined that there has been tampering with our work (i.e., cable company changing connections or splits, there will be a charge for the service call at our normal rates. If you request us to come out for warranty work and we find that the problem is with your existing equipment (not sold to you by us within 90 days) we will charge you our normal rate for diagnosing the issue.
Consultation: This includes representing the customer’s interest to another vendor, negotiating rates, reviewing account information and training.